Terms and Conditions

Last updated: September 2026

These Terms and Conditions (“Terms”) apply to all orders, services and agreements between Marketiger B.V., BIC 1, 5657 BX Eindhoven, The Netherlands, Chamber of Commerce number 73730262 (“Marketiger”) and its customers (“Customer”).

Marketiger provides on-demand digital manufacturing services. Products are manufactured in response to individual Customer orders and are generally not produced or held as finished stock for general resale. These Terms apply to orders placed through the Marketiger HUB, website, API or connected systems, email, or another ordering method accepted by Marketiger.

1. Services and Orders

Marketiger provides on-demand 3D printing, manufacturing, fulfilment and related services. The Services applicable to an order are those specified in the relevant quotation, order confirmation, Marketiger HUB order or other agreement. An order becomes binding when accepted by Marketiger or when Marketiger starts performing the relevant Services.

Quotations and prices are based on the files, quantities, specifications and other information available at the time. Changes requested by the Customer may affect price and production time.
Marketiger may refuse an order that cannot reasonably be manufactured or fulfilled, or that may violate applicable law or third-party rights.

2. Customer Files and Printability

The Customer is responsible for the correctness and completeness of all submitted models, textures, colors, dimensions, geometry, specifications and other design elements.
Marketiger uses reasonable efforts to identify apparent technical issues that may prevent a file from being manufactured successfully.
This is a production-oriented review and not an approval or verification of the Customer’s design.

A file may be printable while still containing unintended colors or textures, missing or incorrect design elements, incorrect dimensions, unusually thin or fragile features, insufficient wall thicknesses or other design issues. Marketiger cannot determine whether such characteristics are intentional and does not guarantee that all design or structural issues will be identified before production.

Where Marketiger identifies an apparent problem, it may contact the Customer or place the order on hold for clarification. Failure by Marketiger to identify an issue does not transfer responsibility for the Customer’s design or files to Marketiger.

3. Prices and Payment

Prices are based on the applicable quotation, order or other commercial agreement and, unless stated otherwise, exclude VAT, shipping, customs duties, import taxes and other applicable charges.
Changes to quantities, specifications, files or requirements may result in a price adjustment.

Payment must be made using a payment method offered or agreed by Marketiger. Separate payment terms may be agreed with business Customers.

4. Production Time

Marketiger’s average production time is approximately 10 working days, unless otherwise agreed. Production times are estimates and may vary depending on order volume, specifications, materials, production capacity and other operational circumstances.

Production time does not include shipping or transit time. A specific or guaranteed deadline applies only when expressly agreed by Marketiger.

5. On-Demand Production, Changes and Cancellation

Marketiger manufactures products on demand for individual Customer orders. Products therefore generally cannot simply be returned to stock or sold to another customer.

Cancellation or modification may no longer be possible once Marketiger has started processing an order for production. This may include file preparation, nesting, slicing, combining the order with other production data, preparation of a production batch or physical manufacturing.
Before this stage, the Customer may request cancellation or modification.

Marketiger will use reasonable efforts to accommodate the request, but it is effective only after confirmation by Marketiger.
Mandatory statutory cancellation or withdrawal rights applicable to Consumers remain unaffected.

6. Consumer Right of Withdrawal

Consumers have a statutory right of withdrawal where required by applicable law. This right may not apply to products made according to the Consumer’s specifications or which are clearly personalized. Many Marketiger products are manufactured using Customer-supplied models, designs, dimensions, artwork or other individual specifications.

Where the statutory exception applies, the Consumer has no statutory right of withdrawal for that product. Marketiger will provide applicable withdrawal information to Consumers as required by law.

7. Manufacturing Quality and Tolerances

3D printing is subject to the technical characteristics and tolerances of the applicable manufacturing process.
Reasonable variations may occur in color, color intensity, dimensions, surface finish, texture, production orientation and other characteristics. Colors shown on screens, renders or photographs may differ from the physical product.

Products may also discolor or otherwise change in appearance over time due to material characteristics, environmental conditions or exposure to light.
These reasonable manufacturing variations do not in themselves constitute a defect unless specific tolerances or requirements have expressly been agreed.

8. Product Use and Safety

Unless expressly agreed otherwise in writing by Marketiger, all 3D-printed products supplied by Marketiger are intended for display and decorative purposes only.
Due to the materials and manufacturing processes used, the products do not qualify as toys, are not suitable for use as toys and are not intended for use by minors, including children.

Customers must not provide products manufactured by Marketiger to minors for use as toys or play objects.
3D-printed products may be delicate and may break, crack, deform, melt, discolor or otherwise become damaged if handled incorrectly or exposed to unsuitable conditions.

Unless expressly confirmed otherwise by Marketiger, products are not intended for food contact, medical use, safety-critical applications or other regulated or specialized applications.

9. Inspection and Claims

Customers must inspect products promptly after delivery and should report any apparent defect, damage, missing item or incorrect product as soon as reasonably possible, preferably within 7 days after receipt.

Claims should include the relevant order information and, where appropriate, photographs. A product manufactured in accordance with the Customer’s submitted files is not considered defective solely because those files contained a design, color, texture, dimensional or structural issue that was not identified by Marketiger before production.

Marketiger assesses claims individually. Where a claim is accepted, Marketiger may, where legally permitted, provide an appropriate remedy such as reprinting, replacement, repair, credit or refund. Mandatory statutory rights and remedies available to Consumers remain unaffected.

10. Shipping, Loss and Risk

Marketiger uses third-party postal, courier, freight and logistics providers. Shipping and transit times are estimates unless a guaranteed service or deadline has expressly been agreed.
The Customer is responsible for providing complete and accurate delivery information and, unless otherwise agreed, for applicable customs duties, import taxes and similar destination charges.

Where an Incoterm or other delivery arrangement has expressly been agreed, risk transfers according to that arrangement. Otherwise, risk transfers according to applicable law. Mandatory Consumer rules regarding transfer of risk remain unaffected.
If a shipment is lost, damaged or materially delayed, the Customer should notify Marketiger promptly. Marketiger will use reasonable efforts to investigate the matter with the carrier.

Carrier investigations may take time and are partly outside Marketiger’s control. Depending on the circumstances and where legally permitted, an appropriate solution may include reprinting, replacement, credit, refund or awaiting completion of the carrier investigation.

Ownership of products remains with Marketiger until all amounts due for those products have been paid in full, to the extent permitted by law.

11. Intellectual Property

The Customer retains any intellectual property rights it holds in photographs, images, models, designs, textures, artwork and other files or content submitted to Marketiger.

By submitting files or other content, the Customer grants Marketiger the rights necessary to process, transform, technically modify, reproduce and manufacture from such content for the purpose of providing the Services.
This may include automated or AI-assisted processing by Marketiger or its service providers, production preparation, creation of production files, manufacturing, quality control and fulfilment.

The Customer confirms that it has all rights, licenses, consents and permissions necessary to submit the files or content and to have them processed, transformed and used for the manufacture of the requested products.
This includes any necessary rights relating to third-party intellectual property or other protected content contained in the submitted material.

Marketiger does not verify or determine ownership of intellectual property rights in content submitted by the Customer. Marketiger may refuse, suspend or cancel files or orders that it reasonably believes are unlawful or infringe third-party rights.
To the extent permitted by applicable law, the Customer is responsible for third-party intellectual property or other rights claims resulting from files, content or instructions supplied by the Customer or from products manufactured at the Customer’s request based on such material.

All rights relating to Marketiger’s own software, Marketiger HUB, API, documentation, manufacturing systems, workflows, processes, production methods, AI-processing methods and know-how remain the property of Marketiger or its licensors.

12. Confidentiality

Marketiger will treat non-public Customer models, designs and production files as confidential and use them only as reasonably necessary to provide the Services.

Access may be provided to Marketiger employees, contractors, suppliers or service providers where reasonably necessary to perform the Services and subject to appropriate confidentiality protections. Marketiger will not knowingly disclose Customer designs or production files to unrelated third parties except where necessary to provide the Services, authorized by the Customer or required by law.

Where a separate confidentiality or non-disclosure agreement exists, that agreement applies in addition to these Terms.

13. File Storage and Privacy

Customer models and related files may remain stored in the Customer’s Marketiger HUB account to facilitate future orders and reorders. Temporary or intermediate production data may be deleted when no longer reasonably required. Marketiger does not guarantee indefinite storage unless expressly agreed. Customers should maintain their own copies of original files.

Marketiger processes personal data in accordance with its Privacy Policy, available on the Marketiger website.

14. Marketiger HUB, Website and API

Customers are responsible for keeping their account credentials secure and for activity performed through their accounts.
Customers may not gain or attempt to gain unauthorized access, circumvent security measures, interfere with Marketiger systems or use them for unlawful purposes.

Marketiger may temporarily suspend access for maintenance, security, suspected misuse or legal compliance and does not guarantee uninterrupted or error-free availability of its online systems.

15. Liability

To the extent permitted by applicable law, Marketiger is not liable for indirect or consequential damages, loss of profit, loss of revenue, loss of business or loss of opportunity arising from the Services.

To the maximum extent permitted by law, Marketiger’s aggregate liability arising from an individual order or Service is limited to the amount paid or payable to Marketiger for the order or Service giving rise to the claim. Marketiger is not liable for damage resulting from improper handling or use contrary to the intended purpose or restrictions stated in these Terms.

These limitations do not apply where liability cannot legally be excluded or limited.

16. Force Majeure and Suspension

Marketiger is not liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, government action, strikes, transport disruption, energy or communications failures, cyber incidents, material shortages or disruption affecting critical suppliers or logistics providers.

Marketiger will use reasonable efforts to minimize the effects. Inability to pay does not constitute force majeure. If a force majeure situation lasts, or can reasonably be expected to last, more than 60 days, either party may terminate the affected agreement in writing.

Marketiger may suspend an order, Service or system access in case of non-payment, material breach, unlawful or infringing content, system misuse, security concerns or where required for legal compliance.

17. Governing Law, Changes and Contact

These Terms and agreements with Marketiger are governed by Dutch law.

For business Customers, disputes will be submitted to the competent courts in the Netherlands unless otherwise expressly agreed. Consumers retain any mandatory protection and jurisdiction rights applicable to them.

Marketiger may update these Terms from time to time. Unless required by law or otherwise agreed, the version in effect when an order is accepted applies to that order.

Marketiger B.V.
BIC 1
5657 BX Eindhoven
The Netherlands

Chamber of Commerce: 73730262
Email: support@marketiger3d.com