Privacy Policy

Last updated: September 2026

Marketiger B.V. (“Marketiger”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data in accordance with the General Data Protection Regulation (“GDPR”) and other applicable data protection laws.
This Privacy Policy explains what personal data we collect, how and why we use it, with whom it may be shared, how long we retain it, and the rights individuals have in relation to their personal data.

1. Who we are

Marketiger B.V. provides digital manufacturing, full-color 3D printing, order processing, fulfilment and related technology services.

Marketiger B.V.
BIC 1
5657 BX Eindhoven
The Netherlands

Chamber of Commerce: 73730262
Email: support@marketiger3d.com

Depending on the circumstances, Marketiger may process personal data as a data controller or as a data processor on behalf of one of its business customers.

2. Personal data we process

The personal data we process depends on how you interact with Marketiger and may include:

• name and company name;
• email address, telephone number and postal address;
• account and login information;
• billing and invoicing information;
• delivery and shipping information;
• order and transaction information;
• correspondence and customer-support communications;
• information submitted through our website and contact forms;
• information supplied through the Marketiger HUB, our API or connected systems;
• files, models and other digital content uploaded for manufacturing or related services;
• technical information relating to the use of our website, HUB or API;
• marketing and communication preferences;
• information submitted in connection with a job application; and
• other information voluntarily provided to us.

We aim to collect and process only the personal data reasonably necessary for the relevant purpose.

3. Marketiger HUB, API and connected services

Customers may use the Marketiger HUB, our API or connected systems and storefronts to submit and manage manufacturing orders and related information.

Depending on the service, this information may concern the customer itself or its end customers. For example, a business customer may provide us with an end customer’s name, delivery address, email address or telephone number so that Marketiger can manufacture and ship an order directly to that person. We use this information to provide manufacturing, order-management, fulfilment, customer-support and related services.

Where Marketiger receives personal data from a business customer solely to perform services on that customer’s behalf, Marketiger may act as a data processor, while the business customer acts as the data controller.

For other processing activities, such as managing Marketiger’s own customer relationships, website enquiries and business administration, Marketiger may act as an independent data controller. Customers providing personal data relating to other individuals are responsible for ensuring that they are entitled to provide that information to Marketiger.

4. Orders, manufacturing and fulfilment

Orders may be received through the Marketiger HUB, API integrations, connected storefronts, email or other agreed channels.

We may process order information to:

• prepare and manufacture products;
• administer and manage orders;
• perform quality control and production activities;
• arrange packaging and delivery;
• provide shipment and tracking information;
• communicate regarding an order;
• provide technical and customer support;
• process payments and invoices; and
• maintain appropriate business, financial and transaction records.

For fulfilment purposes, necessary recipient information may be shared with postal, courier, freight and logistics providers.

Marketiger works with multiple international logistics providers.
The particular provider used may vary depending on the destination, customer requirements, service level and other operational considerations.

5. Payments

Payments may be processed through external payment providers such as Stripe and PayPal, or by bank transfer.

Where an external payment provider processes a payment, payment credentials are processed by that provider in accordance with its own privacy and security requirements. Marketiger does not normally receive or store complete credit-card or PayPal credentials.

We may retain transaction references, payment status, billing information, invoices and other information required for order administration, accounting and compliance with legal obligations.

6. Uploaded models and production files

Customers may upload 3D models, designs, textures, production files and other digital content to Marketiger.
These files may be processed for purposes such as preparing, producing, managing, quality-controlling and fulfilling manufacturing orders.

Customer models and related files may remain available within the customer’s Marketiger HUB account so that customers can access them and place future or repeat orders.
Other temporary, intermediate or production-related files may be deleted when they are no longer reasonably required, including for operational and storage-management purposes.

Customers should avoid including personal data in uploaded production files unless that information is necessary for the requested service.

7. Website enquiries, email and customer support

When you contact Marketiger through our website, by email, telephone or another communication channel, we may process your contact information and the contents of your communication.

We use this information to:

• respond to enquiries;
• prepare quotations;
• manage existing and prospective customer relationships;
• provide customer and technical support;
• process orders received by email;
• follow up on business opportunities; and
• maintain appropriate records of our communications.

Marketiger uses third-party customer-support and CRM technology, including Zendesk, to help manage enquiries and communications.

8. Marketing communications

Where permitted by applicable law, Marketiger may use contact information to send newsletters, product updates, company news, event information and other commercial communications.
We may use third-party email and marketing service providers to distribute and manage these communications.

Recipients can unsubscribe from electronic marketing communications at any time by using the unsubscribe facility contained in the relevant communication or by contacting us at support@marketiger3d.com.

Unsubscribing from marketing communications does not prevent Marketiger from sending communications that are necessary in connection with an account, order, transaction or service.

9. Recruitment

If you apply for employment or otherwise provide information regarding a potential position at Marketiger, we may process information such as:

• your name and contact details;
• CV or résumé;
• employment history;
• education and qualifications;
• application and correspondence; and
• other information voluntarily submitted as part of the recruitment process.

Applications may be received by email, through our contact or support systems, or through other recruitment channels.

We use this information to evaluate applications, communicate with candidates and manage our recruitment process.

10. Why we process personal data

Depending on the circumstances, Marketiger processes personal data on one or more of the following legal bases:

Performance of a contract
Where processing is necessary to provide products or services, administer an account, manufacture and fulfil an order, process a transaction or otherwise perform our contractual obligations.

Legitimate interests
Where processing is reasonably necessary for operating our business, managing customer relationships, providing support, protecting and securing our systems, preventing misuse, improving our services and pursuing legitimate commercial activities, provided these interests are not overridden by the rights and interests of the individual concerned.

Legal obligations
Where we are required to process or retain information under tax, accounting, regulatory or other applicable laws.

Consent
Where consent is required by applicable law, for example for certain cookies or electronic marketing activities. Where processing is based on consent, consent may be withdrawn at any time.

11. Service providers and recipients

Marketiger works with third parties that help us operate our business and provide our services.

Depending on the circumstances, these may include:

• cloud hosting and IT infrastructure providers;
• customer-support and CRM providers;
• payment processors and financial institutions;
• postal, courier, freight and logistics providers;
• email and marketing platforms;
• website and IT service providers;
• analytics and cookie-management providers;
• accountants, legal advisers and other professional advisers; and
• other suppliers required to provide our services.

Marketiger uses Amazon Web Services (AWS) for parts of its cloud infrastructure and data storage.

We provide third-party service providers only with information reasonably necessary for the relevant service and use appropriate contractual and organisational safeguards where required by applicable law.

We may also disclose personal data where required by law, regulation, court order or a competent governmental or regulatory authority.

12. International data transfers

Marketiger operates internationally and works with customers, suppliers and service providers in multiple countries.

As a result, personal data may in certain circumstances be processed or transferred outside the European Economic Area (“EEA”).

Where personal data is transferred to a country that is not recognised as providing an adequate level of data protection, Marketiger takes appropriate safeguards as required by applicable data protection law. These may include the European Commission’s Standard Contractual Clauses or other legally recognised transfer mechanisms.

13. Data retention

Marketiger retains personal data only for as long as reasonably necessary for the purposes for which it was collected and processed, taking into account operational requirements and applicable legal obligations.

Retention periods therefore vary depending on the type of information and the purpose for which it is processed.

For example:

• financial, invoicing and transaction records may be retained for the period required by applicable tax and accounting laws;
• customer and order information may be retained as necessary to manage the customer relationship, provide support and maintain appropriate business records;
• customer models and production files may remain available in the Marketiger HUB to facilitate future and repeat orders;
• temporary and intermediate production data may be deleted when no longer required;
• marketing information may be retained until a person unsubscribes or the information is no longer reasonably required; and
• recruitment information is retained only for as long as reasonably necessary for the recruitment process and any applicable legal requirements.

Information that is no longer reasonably required may be deleted, anonymised or otherwise removed, subject to legal and operational requirements.

14. Security

Marketiger takes appropriate technical and organizational measures designed to protect personal data and customer information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

These measures may include access controls, authentication, technical security measures, appropriate restrictions on employee access and the use of professional cloud and technology providers.
However, no internet transmission, electronic service or data-storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their own account credentials and should contact Marketiger if they believe their account or credentials may have been compromised.

15. Cookies and third-party website services

Our website uses cookies and similar technologies for purposes such as website functionality, security, user preferences and, where applicable, analytics, embedded content, social-media functionality and marketing. Our website may also interact with third-party services, including Google services, embedded media and social-media platforms.

Where required by applicable law, non-essential cookies and similar technologies are used only after appropriate consent has been obtained.
Marketiger uses a cookie-consent management system that allows visitors to manage their preferences.

Because the technologies and services used on our website may change from time to time, detailed and current information about individual cookies, third-party services, purposes and retention periods is provided in our separate Cookie Policy.

16. Your data protection rights

Subject to the conditions and limitations provided by applicable data protection law, individuals may have the right to:

• request access to personal data we hold about them;
• request correction of inaccurate or incomplete personal data;
• request deletion of personal data;
• request restriction of processing;
• object to certain processing;
• request portability of certain personal data;
• withdraw consent where processing is based on consent; and
• lodge a complaint with a competent data protection authority.

For individuals in the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.

Requests concerning personal data or the exercise of these rights can be submitted to: support@marketiger3d.com
We may request information necessary to verify the identity of the person making the request.

Where Marketiger processes personal data solely on behalf of one of our business customers, we may refer the request to, or cooperate with, that customer as the relevant data controller.

17. Third-party websites and services

Our website and services may contain links to, embed content from or otherwise interact with third-party websites and services.

Independent third parties are responsible for their own processing of personal data. Marketiger is not responsible for the privacy practices of independent third parties, and we recommend reviewing the privacy information provided by those organizations when using their services.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or legal requirements.
The latest version will be published on our website. The “Last updated” date at the top of this Privacy Policy indicates when it was most recently revised.

19. Contact us

If you have questions about this Privacy Policy, how Marketiger processes personal data, or wish to exercise your data protection rights, please contact:

Marketiger B.V.
BIC 1
5657 BX Eindhoven
The Netherlands

Chamber of Commerce: 73730262
Email: support@marketiger3d.com